Quality Management
- Lewis, R. G., & Smith, D. H.(1994). Total Quality in higher education. Florida: st. Luice Press
- Littauer, F. 91992). Personality plus- how to understand others by understanding yourself. Michigan: Fleming H. Revell.
- Crosby, P. B.(1979), Quality is free: the art of making quality certain. USA: Signet Shakespears Paperback.
- Kinlaw, D. C.(1995). The practice of empowerment-making the most of human competence, Gower Publishing Ltd., UK
- Peters, T. & Waterman, R. H.(1983). In search of excellence [1]. Prentice Hall, USA. (TSDAS Digital Library : HD70 U5Pet)
- Bertels, T. (ed.). (2003). Rath & Strong’s Six Sigma leadership handbook [2]. John Wiley & Sons, NJ. (TSDAS Digital Library : HD62.15 Rat)
- James R. Thompson and Jacek Koronacki. (2002), Statistical process control: the Deming paradigm and beyond [3].Chapman & Hall/CRC. (TSDAS Digital Library : TS156.8 Tho)
- Greg Brue (2002), Six Sigma For Managers. Mc-Graw Hill. Book 24x7 (OUM Digital Collection)
- Dale H. Besterfield, et.al. (2003), Total Quality Management [4]. Prentice-Hall. (TSDAS Digital Library : HD62.15 Tot)
- Donna C.S.Summers (2003), Quality [5], 3rd Edition, Prentice Hall. (TSDAS Digital Library : TS156 Sum)