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Carroll, Nannette Rundle. 2010. The Communication Problem Solver: Simple Tools and Techniques for Busy Managers [2]. New York, N.Y.: American Management Association. Book24x7 (OUM Digital Collection)
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Hattersley, Michael E., and Linda McJannet. 2008. Management Communication: Principles and Practice. Boston, MA: McGraw-Hill.
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Klikauer, Thomas. 2008. Management Communication: Communicative Ethics and Action. New York: Palgrave Macmillan.
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Shockley-Zalabak, Pamela. 2009. Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values [3]. Boston, MA: Pearson/Allyn and Bacon. (TSDAS Digital Library : PR51 G7Eag)
