Author(s): John G. Miller
Publisher: G.P. Putnam's Sons
ISBN: 9780399156403

Every day, outstanding organisations do things that ensure that they will retain customers, grow revenues, increase market share and build their reputations. These successful organisations comprise people who hold values and take actions - individually and collectively - that are simple but not always obvious. Informed by Miller's personal commitment to the power of personal accountability and enlivened by compelling true stories, Outstanding! identifies the principles and behaviours that distinguish such organisations from others. [Summary from Syndetic Solutions]