Open and distance learning provide particular (and sometimes overlapping) contexts for discussions of student retention. This paper argues that the environment for learning created by distance learning tutors is a key factor in student retention, whether retention is taken to refer to student completion of a single course or student persistence through a programme of study. Discussion of tutors' roles in retaining students is stimulated by the recent symposium on student retention and draws on a new analysis of three linked empirical inquiries located within the UK Open University. A fruitful integration of questionnaire surveys, project evaluation and practitioner action inquiries suggest that, where questions of retention focus on the student and their learning experience, tutors' facilitative roles are complex and valuable. Institutional policies and course design practices need to support tutors in their retention roles by using and sharing appropriate pedagogies, systems, student information and integrated professional development opportunities. [ABSTRACT FROM AUTHOR].

Attempts to improve retention in conventional college settings in the United States (see Barefoot article in this issue) have emphasized the importance of institutions having good information systems and appropriate interpretation of information as a means of identifying where retention is a problem and what might be causing student withdrawal, and for monitoring the impact of interventions designed to improve retention. This article describes the information on student retention collected within the Open University (UK), its interpretation, and the uses made of such information to improve student retention. Observations are made about overall retention rates and students' reasons for withdrawing, and a model for tackling courses with low retention is described. [ABSTRACT FROM AUTHOR].

The article discusses various reports published within the issue, including one by Heather Kanuka and Kam Jugdev on online orientation course and another by Yael Enoch and Zeev Soker on Internet access by students.