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Last updated on 11 August 2015
QUALITY IMPROVEMENT TOOLS AND METHODS
 
  1. Akao, Y. (2004). Hoshin Kanri: Policy deployment for successful TQMNew York, NY: Productivity Press.

  2. Bedi, K. (2006). Quality management. New Delhi, India: Oxford University Press.

  3. Carlson, C. S.(2014). Understanding and applying the fundamentals of FMEAs. Proceedings of the Annual Reliability and Maintainability Symposium (RAMS). Arizona, AZ: ReliaSoft Corporation.

  4. Chrysler Corporation, Ford Motor Company, General Motor Corporation, & Automotive Industry Action Group. (2008). Potential failure mode and effects analysis (FMEA): Reference manual (4th ed.). Southfield, MIChrysler LLC, Ford Motor Company, General Motors Corporation.

  5. Eckes, G. (2001). The six sigma revolution: How general electric and others turned process into profit. New York, NY: John Wiley & Sons.

  6. Feigenbaum, A. V.(1983). Total quality control (3rd ed.). New York, NYMcGraw-Hill.

  7. Girish, B. (n. d.). 7 Advanced QC tools. Chennai, India: National Productivity Council. Retrieved from http://www.productivity.in/knowledgebase/TQM/c.%20Tools%20and%20Techniques/3.3%207%20New%20QC%20Tools/7%20New%20QC%20Tools.pdf

  8. Idris, M. A., McEwan, W., & Belavendram, N. (1996). The adoption of ISO 9000 and total quality management in Malaysia. The TQM Magazine, 8(5), 65-68.

  9. Idris, M. A.(2005). Beyond ISO 9000. Standards & Quality News, 12(3), 2-3.

  10. Idris, M. A.(2008). The future trends on standards and quality practices in Malaysia: A survey finding. Standards & Quality News, 15(2), 6-10.

  11. Idris, M. A., Aziz, N. F. A., & Zailee, S. (2011). The adoption of management systems standards & best practices in Malaysia (current and future trend). Proceedings of 15th International Conference on ISO 9000 and TQM (15th ICIT). Kuala Lumpur, Malaysia: ICIT.

  12. Idris, M. A., & Aziz, N. F. A.(2014). Sustainable transformation through excellent organisation management. Proceedings of 18th International Conference on ISO and TQM (18th ICIT). UiTM Kuching, Malaysia: ICIT.

  13. International Organization for Standardization (ISO). (2005). ISO 9000:2005 Quality management systems: Fundamentals and vocabulary. Geneva, Switzerland: International Organization for Standardization.

  14. Ishikawa, K. (1986). Guide to quality control. Tokyo, Japan: Asian Productivity Organization.

  15. Ishikawa, K. (1987). What is total quality control? The Japanese way. Englewood Cliffs, NJ: Prentice-Hall.

  16. Juran, J. M., & Godfrey, A. B.(1999). Juran’s quality handbook (5th ed.). New York, NY: McGraw-Hill.

  17. Montgomery, D. (2005). Introduction to statistical quality control. Hoboken, NJJohn Wiley & Sons.

  18. Open University Malaysia. (2013). EBTQ 3103 Quality control. Kuala Lumpur, Malaysia: Open University Malaysia.

  19. SIRIM Training Services. (2014). Training module for seven QC tools. Shah Alam, Malaysia: SIRIM Training Services.

  20. SIRIM Training Services. (2010). Penggunaan kertas A4 tidak terkawal. Konvensyen Kumpulan Inovatif dan Kreatif (KIK). SIRIM Berhad.

  21. Smith, M. T.(2004). Failure mode and effects analysis: Definitions. Retrieved from http://www.elsmar.com/FMEA/sld016.htm

  22. Tague, N. R.(2005). The quality toolbox (2nd ed.). Milwaukee, WI: ASQ Quality Press.


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Latest updated: 23th July 2013

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