Idris, M. A.(2014). Are Malaysian organisations ready for change? Standards & Quality News, 27(2), pp. 2-5.
ISO/TS 29001:2010 Petroleum, petrochemical and natural gas...
Asia Pacific Customer Service Consortium. (2015). Certificate in customer service management. Retrieved from http://www.apcsc.com/
ATCEN. (2014). Certified contact center manager...
EFQM. (2003). The EFQM excellence model. Brussels, Belgium: European Foundation for Quality Management.
Evans, J. R., & Lindsay, W. M.(2011). The management and control of quality...
Bello, I., Britton, J. R., & Kaul, A. (2008). Topics in contemporary mathematics. Houghton Mifflin Company.
Bittingrer, M. L.(2003). Fundamental mathematics. Pearson Education...
Besterfield, D. H.(1998). Quality control. New Jersey: Prentice Hall.
British Standard. (1992). BS 7850: Part 1 - Guide to management principles. London, UK: British Standard ...
Atkin, B., & Brooks, A. (2009). Total facilities management (3rd ed.). Oxford: Wiley-Blackwell.
British Standards Institute. (1996). BS 6079: Guide to project management. London:...
Dotson, C. L.(2006). Fundamentals of dimensional metrology (5th ed.). Delmar Cengage Learning.
Groover, M. P.(2000). Automation production systems and computer-integrated ...
Main textbook(s)
Fleming, E. (2005). Construction technology: An illustrated introduction. Oxford, England: Blackwell.
Additional Recommended Readings
Adams, D. K.(2007). The...
Seeley, R. R., Stephens, T. D., & Tate, P. (2003). Anatomy and physiology (6th ed.). New York, NY: McGraw-Hill.
Colbert, B., Ankney, J., Lee, L., Steggal, M., & Dingle, M...
American College of Sports Medicine. (2011). ACSM issues new recommendations on quantity and quality of exercise. Retrieved from http://acsm.org/aboutacsm/ media-room/news-releases/2011/...
Anxiety and Depression Association of America (2010). Body dysmorphic disorder. Retrieved from http://www.adaa.org/understandinganxiety/related-illnesses/other-related-conditions/body-...
Main textbook(s)
Robert K. Wysocki. (2009). Effective project management: Traditional, agile, extreme (5th ed.). Indianapolis, IN: Wiley.
Additional Recommended Readings
A...
Main textbook(s)
Dixit, J. B., & Raj Kumar. (2007). Structured system analysis and design.New Delhi, India: Laxmi Publications.
Additional Recemmended Readings
Crookshanks, E. (2014...
B’Far R. (2005). Mobile computing principles: Designing and developing mobile applications with UML and XML. USA: Cambridge University Press.
Ricky Kwok Y. K., &...
Main textbook(s)
Detmer, R. C.(2012). Essentials of 8086 assembly language (2nd ed.). Burlington, MA: Jones & Bartlett Learning.
Null, L., & Lobur, J. (2003). The essentials...
Bailer, J., Ramig, J. E., & Ramsey J. M.(1995). Teaching science process skills. New York, NY: Good Apple.
Cox, C. (n.d.). Using graphic organizers in literature-based...
Abd. Rahman Md. Arroff. (2008). Pendidikan moral: Teori etika dan amalan moral. (Ed. ke-3). Serdang, Malaysia: Penerbit UPM.
Ahmad Rusli. (1999). Pemimpin dalam kepimpinan...
Bierman, K. L.(2003). Peer rejection: Developmental processes and intervention strategies. New York, NY: The Guilford Press.
Damon, W., Lerner, R. M., & Eisenberg, N. (Eds...
Adolph, K. E., Berger, S. E., & Leo, A. J.(2011). Developmental continuity? Crawling, cruising, and walking. Developmental Science, 14, 306-318.
Berk, L. E.(2013). Child...
Main textbook(s)
Gravetter, F. J., & Wallnau, L. B.(2013). Statistics for the behavioural sciences (9th ed.). Belmont, CA: Wadsworth Cengage Learning.
Additional...
Antonioni, D., & Park, H. (2001). The effect of feedback accountability on upward appraisal ratings. Personnel Psychology, 47, 349–356.
Bartkowicz, S. (2013). Job analysis....
Abdul Aziz Deraman. (2006). Sejarah masyarakat dan budaya Melayu. Kuala Lumpur, Malaysia: Dewan Bahasa dan Pustaka.
Abdul Aziz Deraman. (1994). Masyarakat dan kebudayaan Malaysia...
Ab.Razak Ab. Karim. (2012 ed. 2). Kepelbagaian Laras Bahasa Melayu. Kuala Lumpur: Akademi Pengajian Melayu, Universiti Malaya.
Ab. Razak Ab. Karim. (1994). Rujukan lengkap bahasa...
Abdul Rahman Abdullah. (1979). Pemikiran Islam masa kini. Kuala Lumpur, Malaysia: Dewan Bahasa dan Pustaka.
Abdul Rahman Abdullah. (1990). Pemikiran umat Islam di Nusantara....
Ahmad Fauzi Abdul Hamid, & Muhamad Takiyuddin Ismail (2014). Malaysia’s general elections amidst the shadow of re-Mahathirisation. Kajian Malaysia, 32 (2). 1-24....
