Last updated on 29 February 2016
PENGURUSAN RISIKO REPUTASI
- Abdullah, Z. (2008). International corporate communication. Kuala Lumpur: Pearson Prentice Hall. (TSDAS Digital Library : HD30.3 Zul)
- Abdullah, Z., & Mohamad Nor, S. (2009). Mapping the interface of corporate reputation, stakeholder relations and corporate social responsibility. Persidangan 13th International Conference on Corporate Reputation, Brand, Identity and Competitiveness. Amsterdam, Holland: Reputation Institute.
- Abraham, S., Friedman, B., Khan, R., & Skolnik, R. (2008). Is publication of the reputation quotient (RQ) sufficient to move stock prices? Corporate Reputation Review, 8(4), 308-319.
- Alexander, C., Miesing, P., & Parsons, A. L.(2005). How important are stakeholder relationships? Academy of Strategic Management Journal, 1-7. Dicapai dari http://www.albany.edu/~pm157/research/stakeholders.pdf
- Alison, T. (2004) The public relations handbook. New York, NY: Routledge.
- Andrews. D. C., & Andrews, D. A.(2004). Management communication: A guide. Boston, MA: Houghton Mifflin.
- Argenti, P. A., & Forman, J. (2002). The power of corporate communication. New York, NY: McGraw-Hill.
- Argenti, P. (2007). Corporate communication (4th ed.). New York, NY: McGraw-Hill.
- Argenti, P. & Barnes, C. M.(2009). Digital strategies for powerful corporate communication. New York: McGraw-Hill.
- Arshad, H. (2006). Corporate social responsibility: The rising trend? Dicapai dari www.chowk.com
- Atkinson, S., & Butcher, D. (2003). Trust in managerial relationship. Journal of Managerial Psychology, 18(4), 282-304.
- Barton, L. (2001). Crisis in Organisations: Managing and Communicating in the Heat of Chaos. Cincinnati: South-Western Publishing Co.
- Belasen, A. (2008). The theory and practice of corporate communication. California, CA: Sage.
- Bouchikhi, H., & Kimberly, J. (2008). The soul of the corporation: How to manage the identity of your company. New Jersey, NJ: Pearson.
- Buchel, B. (2003). Managing partner relationships in joint ventures. MIT Sloan Management Review, 44 (4), 91-5.
- Carroll, P. B., & Mui, C. (2009). 7 ways to fail big. Harvard Business Review Onpoint, 112.
- Coombs, W. T.(2007). Protecting organisation reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review, 10, 163–176.
- Cooper, S., & Owen, D. (2007). Corporate social reporting and stakeholder accountability: The missing link. Accounting, Organisations and Society, 32(7-8), 649-667.
- Cornelissen, J. (2008). Corporate communication: A guide to theory and practice (2nd ed.). London, England: Sage.
- CSR Malaysia. (2008). Coral reef camp in Pulau Tioman. Dicapai dari www.csrmalaysia.org
- Deegan, C. (2002). Australian financial accounting. Sydney, Australia: McGraw Hill.
- Deephouse, D., & Carter, S. (2005). An examination of differences between organisational legitimacy and organisational reputation. Journal of Management Studies, 42(2), 329-360.
- Denegri-Knott, J., Zwick, D., & Schroeder, J. E.(2006). Mapping consumer power:An integrative framework for marketing and consumer research. European Journal of Marketing, 40(9/10), 950-971.
- Doorley, J., & Garcia, H. F.(2007). Reputation management: The key to successful public relations and corporate communication. New York, NY: Routledge.
- Eccles, R., Newquist, S., & Schatz, R. (2007). Reputation and its risks. Harvard Business Review, 104-114.
- Edelman. (2009). Annual Edelman trust barometer. Dicapai dari www. edelman.co.ukElixir System. (2006). Online reputation management. Dicapai dari www.elixirinteractive.com
- Elixir System. (2006). Online reputation management. Dicapai dari www.elixirinteractive.com
- Fearn-Banks, K. (2007). Crisis communications: A casebook approach (Ed. ke-3). Mahwah, NJ: Routledge.
- Fitzpatrick, K., & Bronstein, C. (2006). Ethics in public relations. Thousand Oaks, CA: Sage.
- Gaultier-Gaillard, S., & Louisot, J. (2006). Risks to reputation: A global approach. The Geneva Papers. The International Association for the Study of Insurance Economics, 425-445. Dicapai dari www.palgrave-journals.com
- Gillen, S. (2009). Why managing reputational risk is a strategic priority for directors. Reputation Institute. Dicapai dari www.reputation institute.com
- Global Reporting Initiatives (GRI). (2009). Sustainability reporting guidelines. Global reporting initiative. Dicapai dari www.globalreporting.org
- Golin, A. (2004). Trust or consequences: Build trust today or lose your market tomorrow. New York, NY: AMACOM.
- Ismail, F., Mustapa, M., & Mustapa, F. D.(2006). Risk factors of contractor’s corporate reputation. Proceeding of ICCI.
- Kurre, F. (2005). ForwardThinking. Dicapai dari https://www.grantthornton.com/staticfiles/GTCom/files/Industries/NotForP…
- Larkin, J. (2003). Strategic reputation risk management. London: Palgrave Macmillan.
- Magness, V. (2007). Who are the stakeholders now? An empirical examination of the Mitchell, Agle, and Wood Theory of stakeholder salience. Journal of Business Ethnics, 83(2), 177-192.
- McWilliams, A., Siegel. D. S., & Wright, P. M.(2008). Corporate social responsibility: Strategic implications. Guest Editors’ Introduction, 43(1).
- Meredith, L. (2007). Scanning for market threats. Journal of Business & Industrial Marketing, 22(4), 211-219.
- Munter, M. (2002). Guide to managerial communication (6th ed.). Upper Saddle River, NJ: Prentice Hall.
- Orts, E. W., & Strudler, A. (2002). The ethical and environmental limits of stakeholder theory. Business Ethics Quarterly, 12 (2), 215-234.
- Perrini, F., Pogutz, S., & Tencati, A. (2006). Developing corporate social responsibility. Journal of Business Strategies, 23(1).
- Pertubuhan Makanan dan Pertanian (FAO). (2006). New crisis management centre launched by FAO. FAO Newsroom. Food & Agriculture Organisation of the United Nations.
- Pinto, K., & Obermeyer, N. (2007). Managing geographic information systems (2nd ed.). New York, NY: The Guilford Press.
- Pirson, M., & Malhotra, D. (2008). Unconventional insights for managing stakeholder trust. MIT Sloan Management Review, 49(4), 43-50.
- Prahalad, C. K., & Krishnan, M. S.(2008). The new age of innovation. New York, NY: McGraw-Hill.
- Rawlins, B. (2007). Trust and PR practice. Dicapai dari http://www. instituteforpr.org
- Regester, M. & Larkin, J. (1997). Risk issues and crisis management. London: Kogan Page. Ebrary & Book 24x7 (OUM Digital Collection : Available in 4th ed. 2008)
- Savitz, A., & Weber, K. (2009). The triple bottom line. San Francisco, CA: Wiley.
- Tench, R., & Yeomans, L. (2006). Exploring public relations. London, England: Prentice Hall.
- Thompson, A., Gamble, J., & Strickland, A. (2006). Strategy: Core concepts, analytical tools, and readings. New York, NY: McGraw-Hill.
- Van Riel, C. & Fombrun, C. (2007). Essentials of corporate communication. NY: Routledge.
- Ward, A., & Smith, J. (2003). Trust and mistrust: Radical risk strategies in business relationships. Chichester, England: John Wiley & Sons.
- Weiner, D. (2006). Crisis communications: Managing corporate reputation in the court of public opinion. Ivey Business Journal. Ontario, Kanada: Ivey Management Services.
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