Bovee, C. L., Thill, J. V., & Schatzman, B. E.(2004). Business communication essentials, Int. Ed. New Jersey: Pearson Prentice Hall. (Available in 2nd. ed., 2005. TSDAS Digital Library: HF5718...
Bruno, S., & Dennis, M. (2003). International investments (5th ed.). Boston, Massachusetts: Pearson Education.
Baker, J. C.(1998). International finance: Management, market and...
Collela, A., Hitt, M., & Miller, C. (2006). Organisational behaviour: A strategic approach. USA: John Wiley & Sons, Inc.
Daft, R. L.(2008). The leadership experience (4th ed.). USA:...
Keiser, J. & DeMicco, F.J.(2000). Controlling and analysing costs in food service operations (4th ed.). New York: Macmillan.
Leenders, M.C. and Fearon, H.E.(1992). Purchasing and...
Case, K. E., & Fair, R. C.(2006). Principles of economics (8th ed.). New Jersey: Prentice Hall. (Available in 6th ed., 2003. TSDAS Digital Library: HB171.5 Cas)
Mankiw, N. G.(2008)....
Albrecht, W. S., Albrecht, C. C., Albrecht, C. O., & Zimbelman, M. F.(2006). Fraud examination (3rd ed.). Ohio: Thomson South Western.
Anderson, U. (1995). Assessing the merits of...
Brigham, E. F., & Gapenski, L. C.(1999). Intermediate financial management (8th ed.). Dryden Press.
Brigham, E. F., & Houston, J. F.(2006). Fundamentals of financial management (11th...
Abd. Ghaffar Md. Din. (2003). Prinsip dan Amalan Pengajaran (Teaching Principles and Practices). Utusan Publication & Distributors Sdn. Bhd. (TSDAS Digital Library: LB1025.3 Abdgmd)
Abd....
Brigham, E. F., & Ehrhardt, M. C.(2005). Financial management - Theory and practice (11th ed.). South Western: Thomson Publishing. (TSDAS Digital Library: HG4026 Bri)
McGuigan, J. R.,...
Bohlander, G., & Snell, S. (2004). Managing human resources. (13th ed.). Cincinnati, OH: Thomson South-Western. (TSDAS Digital Library: HF5549 Boh)
DeSimone, R.L., Werner, J.M., &...
Ehrhardt, M. C.(2005). Financial management: Theory and practice (11th ed.). Cincinnati, OH: South- Western. (TSDAS Digital Library: HG4026 Bri)
Rosalan Ali. (2006). Financial management (A...
Backer B. (n.d.) Customer satisfaction after customer service failure [Electronic version]. Retrieved from http://www.customerservicemanager.com/howto- restore-customer-satisfaction-after-...
Bryman, A. & Bell, E. (2003). Business research methods. New York: Oxford University Press. Books 24x7 (OUM Digital Colection)
Cavana, R. Y., Delahaye, B. L., & Sekaran, U. (2000)....
Ahmad, Ramily, Nalimi and Aziz, (2007) BBPP 1103 Management Principles, Open University.
Alvesson, Mats, and Per Olof Berg. 1992. Corporate Culture and Organisational Symbolism: An Overview....
Arnold, D. T.(1988, August 29). Quantitative or qualitative: That is the research question. Marketing News, 22, 46.
Bonham, C. D. 1989. Measurements for terrestrial vegetation. New York: John...
American Marketing Association (2004).
Gummesson, E. (1999). Total relationship marketing. Boston: Butterworth- Heinemann.
Kotler, P., & Keller, K. (2006). Marketing management. Upper...
Bierman, H. S. & Fernandez, L. (1998). Game theory with economics application, reading, MA. Addison Wesley.
Ivan, P. (2005). Managerial economics: Asia Pacific Edition. Singapore: Pearson...
Harlina Mohamed On & Rozanah Ab. Rahman. (2007). Undang-Undang Perniagaan Malaysia. Selangor: Kumpulan Usahawan Muslim Sdn. Bhd.
Keenan, D. (2006). Smith and Keenans Law for Business (13th...
Turban, E., Leidner, D., Mclean, E. & Wetherbe, J. (2008). Information Technology for Management, 6th Edition, New Jersey: Wiley
Harbhajan S. Kehal, Varinder P. Singh. (eds.). (2005)....
Anantaraman, V. (1997). Malaysian industrial relations. Law and practice. Serdang: UPM Press. (Available in 2004 TSDAS Digital Library: KPG1297 Ana)
Ayadurai, D. (1998). Industrial relations...
Asong, B. (2002). Does workforce diversity live up to its promise? Retrieved May 7, 2010, from http://www.helium.com/items/858569-does-workforce-diversity-live-up-to-i…
Byars, L. L., &...
Bryman, A. & Bell, E. (2003). Business research methods. New York: Oxford University Press. Book24x7 (OUM Digital Collection)
Cavana, R. Y., Delahaye, B. L., & Sekaran, U. (2000)....
Bryman, A. & Bell, E. (2003). Business research methods. New York: Oxford University Press. Book24x7 (OUM Digital Collection)
Cavana, R. Y., Delahaye, B. L., & Sekaran, U. (2000)....
Abbs, B., & Freebain, I. (1982). Opening strategies (student’s book). London: Longman.
Adair-Hauck, B. (1993). A descriptive analysis of a whole language/guided participatory versus...
Kathleen Chee. (2006). SPM fokus U: Pendidikan Seni Visual. Bandar Baru Bangi: Penerbitan Pelangi Sdn. Bhd.
Kementerian Pelajaran Malaysia. (1998). Buku sumber guru Pendidikan Seni...
